Insurance Customer Care Representative
Insurance Customer Care Representative- Bilingual (Mandarin / Cantonese)
Location: On-site 711 Broadway San Francisco, CA
The Insurance Customer Care Representative - Bilingual (Mandarin / Cantonese) is responsible for handling all walk-in customers by responding to inquiries for all lines of business.
How you will make an impact:
- Receives and verifies premium payments.
- Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies.
- Researches and responds to walk-in customer concerns. Accepts premium payments and prepares written receipts.
- Assists customers in the selection of health care coverage that best suits their needs.
- Assist customers in making policy change decisions that result in retained business. Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.
- Provide feedback to appropriate areas to improve service. Acts as liaison between customer and operating units.
- Assists with research of executive inquiries.
Minimum Requirements:
- Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background.
- Bi-lingual required Mandarin / Cantonese.
Preferred Skills, Capabilities, and Experiences:
- Life and Health License preferred.
- Prior health care and/or customer service experience preferred.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact.
- A customer advocate willing to listen and find creative solutions to address and resolve customers’ questions, issues, or concerns.
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
- A strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.
- Flexible, patient and a quick learner, willing to adapt to changing customer and business needs preferred.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $23.36 to $35.04
Locations: California
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.