A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans.

Manager Implementation

Location: This position will work a hybrid model (1-2 days/week onsite in office). When reporting to the office, the location will be on Carelon PR building located on 654 Ave Munoz Rivera San Juan, Puerto Rico.

Schedule: This position will work a first shift but must be flexible to the US States time zones that the unit will be supporting.

The Manager Implementation is responsible for the development, execution, and management of account services activities, successfully implementing the strategy and managing the strategy on an on-going basis. 

How you will make an impact

Primary duties may include, but are not limited to:

• Directs the development, execution, and management of account services activities including program sales support, program implementation and account specific business plan development and execution.
• Oversees the development of management control processes for customers and implementation plans to ensure customer needs are met, contractual obligations are attained or exceeded, and quality improvement initiatives are executed when needed.
• Ensures effective pricing strategies meet program design requirements and effective collaboration with all entities.
• Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans. 
• Oversees the development of responses to proposals based on customer expectations and requests. 
• Develops budgets and retention goals for unit.
•  Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

• Requires a BA/BS degree and a minimum of 8 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. 
• PC experience required. 

Preferred Skills, Capabilities, and Experiences:

• MBA, Project Management Professional (PMP) designation and state licensure to sell health benefits is preferred.
• Experience managing senior level staff and health industry experience preferred.
• Project management experience in health industry strongly preferred.
• Travels to worksite and other locations as necessary.
• Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.