Responsibility

GRI/SASB Indices and UN Global Compact

Anthem, Inc. maps its 2020 disclosures to the core option of the Global Reporting Initiative (GRI) and the Sustainability Accounting Standards Board (SASB) frameworks, as well as the 10 Principles of the United Nations Global Compact.

The GRI is an independent international organization that has pioneered sustainability reporting since 1997.
The SASB is an independent standards-setting organization that enables businesses to identify, manage and communicate financially material sustainability information to investors.
The United Nations Global Compact (UNGC) is the world’s largest corporate sustainability initiative and is a call to companies to align with universal principles on human rights, labor, environment, and anti-corruption, and take actions that advance societal goals. This report covers the operations of Anthem, Inc., including those of its subsidiaries, unless stated otherwise.

Download GRI/SASB Indices & UNGC

ESG Progress Report

Anthem’s ESG Progress Report provides primary performance data on environmental, social and governance indicators.

Download ESG Progress report

Material Aspects

Sustainability reporting helps organizations set goals, measure performance, and manage change in order to have the greatest impact and make their operations more economically, environmentally, and socially responsible.

Our Process

At the core of Anthem’s reporting efforts are the drive to understand the issues that matter most to our stakeholders and the commitment to convey our actions clearly. Transparency is key as we consider the material* aspects of our business operations.

To better understand which issues are most important to our internal and external stakeholders, we follow an ongoing assessment process, which includes:

Measurement against sector environmental, social, and governance (ES&G) performance benchmarks, including the SAM Corporate Sustainability Assessment
Review of the United Nations Global Compact Principles and Sustainable Development Goals
Review of data points, guidance, and feedback from third-party ES&G rating agencies and reporting frameworks, including the Sustainability Accounting Standards Board
Review of data points from the JUST 100 survey, which is informed by public opinion research – a critical resource, given that Anthem serves more than 110 million people
Direct engagement with the stakeholder groups listed below

Our stakeholders

Associates

Engagement surveys, Pulse (Anthem intranet), CEO town halls, training and professional development opportunities, associate resource groups, community giving/volunteer opportunities tracked via Anthem for Good, performance management, 24/7 ethics line

Investors and Shareholders

Annual reporting, annual shareholder meeting, quarterly earnings calls, investor outreach, investor relations website, phone briefings, email correspondence, healthcare investor conferences, actively responding to 3rd party ESG surveys/ratings

Government and Regulators

Briefings and meetings, email correspondence, white papers and other briefing materials, trade organizations, participation in coalitions, roundtable discussions, public events, speaking engagements, conferences, media engagements

Health Plan Customers

In-person interactions, focus groups, 24/7 customer relations hotline, consumer effort surveys, social media, websites, annual reporting, mail/email, Sydney Health mobile app, LiveHealth Online®, 24/7 NurseLine

Communities and NGOs

Funding applications, conferences, roundtables, strategic relationships, participation on boards and advisory councils, attending annual meetings, webinars, financial support, volunteering, research and data sharing

Suppliers and Healthcare Providers

Employer Clients

Anthem Customer Advisory Group (CAG), meetings, surveys, responding to disclosure requests, websites, corporate wellness programs

Significant topics

Topics identified by our stakeholders as being most material to Anthem include:

Quality. Achieving better health outcomes.
Affordability. Reducing the total cost of care.
Privacy. Safeguarding confidential information.
Access. Making healthcare more accessible.
Community Health. Addressing public health issues and disparities.
Talent, Culture, and Well-being. Ensuring a diverse workplace where all associates can thrive.
Corporate Governance. Achieving business excellence with financial integrity and operational control.
Ethics & Compliance. Conducting business with integrity, transparency, and accountability.
Supply-Chain Management. Managing environmental and social impacts and risks across our supply chain.
Climate & Environmental Health. Improving the sustainability of our operations and business activities.

*The word “material” is specific to ES&G reporting as defined by the Global Reporting Initiative and not as defined by the Securities and Exchange Commission under securities laws