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2013 Annual Report Downloads

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DOWNLOAD 2013 ANNUAL REPORT 4.7MB DOWNLOAD 2013 FORM 10-K 1.6MB

Financial Information

2013 Metric Highlights

$71.0

BILLION TOTAL REVENUES

85.1%

BENEFIT EXPENSE RATIO

14.2%

SELLING, GENERAL, AND ADMINISTRATIVE EXPENSE RATIO

$8.52

ADJUSTED DILUTED EARNINGS PER SHARE

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VIEW GRAPHS

TOTAL REVENUES
$64.9
2009
$58.7
2010
$60.7
2011
$61.5
2012
$71.0
2013
BENEFIT EXPENSE RATIO
83.6%
2009
83.2%
2010
85.1%
2011
85.3%
2012
85.1%
2013
SELLING, GENERAL, AND ADMINISTRATIVE EXPENSE RATIO
14.8%
2009
15.1%
2010
14.1%
2011
14.3%
2012
14.2%
2013
ADJUSTED DILUTED EARNINGS PER SHARE
$6.09
2009
$6.74
2010
$7.00
2011
$7.56
2012
$8.52
2013