A pharmacy benefit manager (PBM) is a company that provides prescription drug benefits to consumers on behalf of health insurers, employers, and other healthcare payers. The roughly 70 PBMs in the United States provide drug benefits plan coverage for 266 million people, which is roughly four out of five people with private or public health plans.

Every year, states review their Medicaid enrollment to determine who is eligible to remain on Medicaid and who is no longer eligible for the public health insurance program based on their residency, their income, and other factors. This is called Medicaid eligibility redetermination, or Medicaid renewal, and it was a regular practice until January 2020.

In the past, getting primary care meant calling for an appointment, waiting a while for that day to come, driving to a doctor’s office, and sitting in a waiting room with other people who might be ill. Now, virtual primary care removes many of those steps, offers more time with a doctor and can make healthcare more convenient and accessible. In fact, the vast majority of those who have used virtual primary care (94%) are satisfied with their experience according to a study we conducted in collaboration with The Harris Poll.