The Consumer Technology Association’s Consumer Electronics Show 2024 provided the platform for leaders to discuss and demonstrate how their technological advances are driving responsiveness in their industries. As president and CEO of Elevance Health, Gail Boudreaux is a healthcare industry leader, operating in a captivating era of evolution, where technology and healthcare converge.

At its best, customer service does more than respond—it anticipates needs and preemptively addresses concerns. Technology is helping health plan customer care teams address member concerns right from the start.

Managing a serious health condition is never easy. Just ask Kentucky resident Joliene Garlich, who has Crohn’s disease. She didn’t know much about the condition before being diagnosed, but she knew her symptoms kept her from feeling well and spending quality time with her family.